Pillar 02 — Profit Recovery
Amazon deducts first and argues later.
Chargebacks, shortage claims, price claims — the three taxes Amazon never announced. Industry data puts the combined leak at 2–5% of invoiced value, and every undisputed claim is simply forfeited revenue. We get it back, then we make it stop.
Operator track record — our own 1P account, not client attribution.
The mechanism
Ninety percent of winning a dispute is finding the documents.
Amazon's dispute process is guilty-until-proven-innocent: the burden of evidence is on you, and the evidence lives in four systems that don't talk to each other. That's why most vendors dispute a fraction of what they're owed.
Chain the evidence
BOL ↔ ASN ↔ PO ↔ invoice, matched line by line. The join is genuinely hard — which is exactly why it pays.
File on the merits
Disputes built the way Amazon's own adjudicators read them — signed PODs, appointment logs, carton-level detail. Disputed properly, industry recovery rates run roughly 62–83%.
Escalate what stalls
Dispute windows and escalation paths are deadlines, not suggestions. We've taken disputes with Amazon to seven figures on our own account — politely, in writing, and to conclusion.
Kill the root cause
Most chargeback classes trace to a handful of warehouse SOP failures — ASN timing, label spec, routing cutoffs. Fix the SOP, kill the fee class. Recovery without prevention is a treadmill.
Why not just use software?
Software files disputes. Operators eliminate them.
Recovery tools exist, and for pure dispute-filing volume they're fine. The difference is what happens next — and what happens to everything around the dispute.
| Recovery software | Legaxy | |
|---|---|---|
| Files disputes | Yes — by template | Yes — on evidence, to conclusion |
| Fixes root causes | No — the leak keeps paying them | Warehouse SOPs, routing, ASN sync — the fee class dies |
| Sees the whole P&L | No — deductions only | Terms, pack economics, PO strategy, ads — one operating view |
| Knows the vendor side | A dashboard | A nine-figure 1P operation, run weekly |
Fee mechanics — in plain English
You pay from money you didn't know you had.
- The Profit Leak Audit is free either way for qualified vendors — whatever we find, the number is yours to keep.
- Recovery is billed as a performance fee on recovered dollars only, after they land in your account. No retainer required to start.
- We cap concurrent audits. Evidence work is done by operators, not a portal — capacity is real, so the queue is too.
- Root-cause prevention and the 90-day profitability reset are scoped separately, after you've seen recovered cash first.
The estimate
How much is Amazon holding?
A range, not a promise — built from published industry leakage bands: chargebacks at 1–5% of invoiced value and shortage claims at 1–3%. Your audit replaces the estimate with your actual number.
Estimated annual leakage
Estimate uses published industry bands (chargebacks 1–5%, shortages 1–3% of invoiced value; combined 2–5% typical). Actual leakage varies by category, ASN hygiene and Q4 mix — the audit establishes your real figure from your account data.
Replace the estimate with your number →Next step
Fourteen days to a dollar figure.
From you it takes one thing: Vendor Central read access. No workshops, no discovery marathons.